Terms for using Reportly

1. Acceptance of these terms

By creating an account, accessing Reportly, connecting a data source, or using any Reportly feature, you agree to these Terms of Use and acknowledge our Privacy Policy.

If you use Reportly on behalf of an agency, business, client, or other organisation, you confirm that you have authority to accept these terms for that organisation and to connect the relevant accounts and data sources.

2. About Reportly

Reportly is an AI-powered reporting product for marketing agencies and freelancers. It helps users connect analytics and advertising data, create client-ready reports, generate plain-English report summaries, and share reports with clients.

Reportly is currently in beta. Features, integrations, pricing, availability, and product behaviour may change as we improve the service.

3. Accounts and security

• You must provide accurate account information and keep it up to date.
• You are responsible for maintaining the confidentiality of your login credentials and for activity under your account.
• You must notify us promptly at hello@reportly.au if you suspect unauthorised access or a security issue.
• We may restrict, suspend, or remove access where needed to protect Reportly, other users, connected platforms, or client data.

4. Beta access

During private beta, access may be invite-only or restricted to approved emails. We may add, remove, change, or pause beta features at any time. We may also ask for feedback, usage observations, or bug reports to improve the product.

Beta features are provided for evaluation and early operational use. You should not rely on beta features as your only source of truth for critical client reporting without reviewing source data and outputs yourself.

5. Your data and client authority

You retain ownership of the agency, client, report, and business content you submit to Reportly. You grant Reportly a limited licence to host, process, copy, transmit, display, and use that content as needed to provide, secure, support, and improve the service.

You are responsible for ensuring that you have permission to upload client information, connect client analytics or advertising accounts, generate reports from client data, and share reports with intended recipients.

6. Third-party integrations

Reportly depends on third-party services, including providers such as Google, Meta, Supabase, Vercel, email providers, AI providers, and payment providers if paid plans are introduced. Their services, APIs, permissions, outages, rate limits, reviews, and policy changes may affect Reportly.

When you connect a third-party account, you authorise Reportly to access and process the data made available under the permissions you grant. You can revoke access through the third-party platform or request help at hello@reportly.au.

7. AI-generated content

Reportly may use AI to generate report summaries, recommendations, and supporting copy. AI output can be inaccurate, incomplete, or unsuitable for a particular client context.

You are responsible for reviewing, editing, and approving AI-generated content before sending it to clients or using it for decisions. Reportly does not provide legal, financial, accounting, marketing performance, or professional advice.

8. Acceptable use

• Do not use Reportly unlawfully, deceptively, abusively, or in a way that harms Reportly, other users, connected platforms, or third parties.
• Do not upload data or connect accounts you are not authorised to use.
• Do not attempt to bypass authentication, access controls, beta restrictions, rate limits, security controls, or integration permissions.
• Do not reverse engineer, scrape, overload, interfere with, or disrupt Reportly except as allowed by law or authorised security testing.
• Do not use Reportly to create or distribute misleading, defamatory, infringing, harmful, or unlawful content.

9. Fees and subscriptions

Reportly may offer free beta access, trials, paid plans, or subscriptions. If paid plans are introduced, pricing, billing intervals, inclusions, cancellation rights, and any refund rules will be presented before you purchase or subscribe.

10. Intellectual property

Reportly, including its software, branding, design, workflows, templates, and product content, is owned by Reportly or its licensors. These terms do not transfer ownership of Reportly’s intellectual property to you.

You may use Reportly only as permitted by these terms. You retain ownership of your own customer content, client data, and report inputs, subject to the licence needed for Reportly to provide the service.

11. Availability and support

We aim to keep Reportly reliable, but we do not guarantee uninterrupted access, error-free operation, or continued availability of every feature or integration. Maintenance, outages, third-party changes, beta updates, and security events may interrupt the service.

Support is currently provided through hello@reportly.au unless another channel is made available.

12. Privacy

Our Privacy Policy explains how we collect, use, store, disclose, and protect information. By using Reportly, you acknowledge that information will be handled according to the Privacy Policy.

13. Disclaimers

To the extent permitted by law, Reportly is provided on an “as is” and “as available” basis. We do not guarantee that reports, metrics, recommendations, AI-generated text, third-party data, or integration outputs will always be accurate, complete, current, or suitable for your needs.

Nothing in these terms excludes, restricts, or modifies any rights you may have under Australian Consumer Law or other laws that cannot be excluded.

14. Limitation of liability

To the extent permitted by law, Reportly is not liable for indirect, consequential, special, exemplary, or loss-of-profit damages, or for losses caused by third-party platforms, unauthorised account access, customer misuse, client permission issues, inaccurate source data, or unreviewed AI-generated content.

Where liability cannot be excluded but can be limited, our liability is limited to resupplying the service or the amount you paid for the service in the period allowed by law.

15. Suspension and termination

You may stop using Reportly at any time. We may suspend or terminate access if you breach these terms, create security or legal risk, misuse integrations, fail to pay applicable fees, or if we discontinue the service or beta program.

After termination, we may retain or delete information according to our Privacy Policy, legal obligations, backup practices, and legitimate business needs.

16. Changes to these terms

We may update these terms as Reportly changes. If changes are material, we will take reasonable steps to notify users, such as updating this page, sending an email, or showing an in-product notice. Continued use after changes means you accept the updated terms.

17. Governing law and contact

These terms are governed by the laws of Australia and the Australian state or territory in which Reportly is operated, unless mandatory law says otherwise.

Questions about these terms can be sent to hello@reportly.au.